Drug errors cause appalling levels of harm and deaths, Health Secretary Jeremy Hunt says, as new data suggests millions of mistakes are being made.
GPs, pharmacists, hospitals and care homes may be making 237 million errors a year – the equivalent of a mistake made for every five drugs handed out.
The study said most caused no problems, but in more than a quarter of cases the mistakes could have caused harm.
The errors could also be a factor in more than 22,000 deaths.
The researchers – drawn form Manchester, Sheffield and York universities – acknowledge that there is limited data in this area so the figures are very much best estimates based on previous research, some of it going back years.
But they believe they are robust enough to warrant action.
The mistakes include:
- wrong medications being given
- incorrect doses dispensed
- delays in medication being administered
A fifth of the mistakes related to hospital care, including errors made by doctors administering anaesthetic before surgery.
The rest were pretty evenly split between drugs given in the community by GPs and pharmacists and those handed out in care homes.
'My 92-year-old mother got another person's medication'
One of the people who suffered from a drug error was Catherine Young's mother, Irene.
She was living in a care home and was aged 92 when she was given a host of wrong drugs for several weeks after her prescription was mixed up with another patient's.
It meant she stopped getting steroids for polymyalgia rheumatica, which causes pain, stiffness and inflammation in the muscles around the shoulder, neck and hips.
This caused her to go into withdrawal, while she developed irritation around her eyes because she had started being given eye drops she did not need.
Ms Young, from Suffolk, said the mistake had been missed by the GP, pharmacists and care home staff and spotted only when she had questioned the medication after noticing her mother's condition had been deteriorating.
"It was down to me, a layman with no medical training, to sound the alarm.
"Thankfully we were able to act in time, but others have not been so lucky."
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We will do more to tackle this – Hunt
Mr Hunt said he was concerned by the findings – although he pointed out that the research showed this was a global problem and not one unique to the NHS.
"It is a far bigger problem than generally recognised, causing appalling levels of harm and death that are totally preventable."
In a speech to a patient safety conference in London on Friday, Mr Hunt is expected to outline steps the NHS is taking to reduce mistakes.
These include the continued rollout of the much delayed electronic prescribing – only a third of hospitals have an effective system in place.
But Mr Hunt will also say there needs to be greater openness about mistakes, so the NHS can learn from them.
A change in the law is being introduced that will mean pharmacists will not be prosecuted for owning up to genuine mistakes.
Prof Helen Stokes-Lampard, of the Royal College of GPs, said doctors "work hard to avoid making mistakes" but were only human.
The "intense pressures" on the front line would also be contributing to the problem, she added.